Carlton Guitars
Ray Carlton Custom Guitars
Carrum Downs Victoria Australia. email
0404 094 150

Ordering your new Carlton guitar or bass
A custom build generally begins with an email or phone enquiry. A dialogue ensues in which all aspects of your idea are explored. Through a consultative process a specification and fixed price quote will be generated which will be based on your initial concept and ideas.

Deposit lodgement
When you are happy with the specification and indicate your willingness to proceed you will be required to pay a non refundable one third deposit. Deposit lodgement puts the project in the build queue and allows the alocation of a serial number. Premium tonewoods will be allocated and cut. Hardware and or materials will be purchased. Payment of your deposit indicates that you agree to clear the balance payable and take delivery of the resulting instrument within seven days of the date of completion.

Build time
This is an estimate of the date you may expect your instrument to be completed. You will be kept informed of progress with an online photographic build log or photos emailed to you. If you have concerns or questions I can be reached by email or phone during business hours.

Completion date and final payment
On the date of completion you will be emailed a link to a set of high resolution images of the completed instrument.
Payment in full is due within seven days and will include extra charges such as frieght, case etc as required. Your guitar will be shipped as soon payment has been received by my bank.

Payment options
You may arrange cash payment, eft or Paypal.
Payments must be in advance and in my account prior to pickup or shipping.
Paypal fees must be added to the total amount before sending payment.
Paypal advice of payment must ne to hand prior to shipping or pickup.

Shipping Method
I use Pack and Send insured service to ship instruments by default. I have found them to be 100% reliable and provide an excellent level of service. If you wish to use a cheaper courier you may prepay and arrange the courier service of your choice to pick your instrument up from my workshop.

Payment plans
Payment plans are not offered under any circumstances. You should contact your bank if your require credit arrangements.

Please note
Once work has been commenced and the deposit applied to the job it is not refundable. Work includes design work, selection and cutting of premium tonewoods or purchase of parts or materials for the project.

Carlton custom built instruments are made to exacting standards using top quality air dried tone-woods and the finest quality, industry standard hardware available. They are built by my hands from start to finish specifically for you. I I won't compromise quality for price. I am dedicated to creating fine tone unlike the multinational guitar factories that are dedicated to making money.
email or text - call - 0404 094 150 or

My work shop is in Melbourne’s South East side. Contact me any time for a chat about how I can help get your instrument playing the way you need it to.

The workshop is in close proximity to the following suburbs
Carrum Downs, Frankston, Langwarrin, Skye, Seaford, Kananook, Karingal, Bangholme, Dandenong, Keysborough, Lyndhurst, Noble Park, Springvale, Aspendale, Bonbeach, Carrum, Chelsea, Chelsea Heights, Cheltenham,Clarinda, Clayton South, Dingley Village, Edithvale, Heatherton, Highett, Mentone, Mordialloc, Parkdale, Patterson Lakes, Waterways, Mornington, Mount Eliza, Cranbourne, Lynbrook